Last updated: 11 September 2026
Aus Remodel is a trading name of C Kelly & CO PTY LTD (ABN 82653945183) ("we", "us", "our"). We operate a lead generation service that connects Australian homeowners with independent, licensed builders and contractors. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you submit an enquiry — through our website forms or a Facebook / Instagram lead ad — we collect the personal information you provide, which may include:
We may also automatically collect technical information such as your IP address, browser type and how you interact with our website through cookies and similar technologies.
If you submit your details through a lead form on Facebook or Instagram (owned by Meta Platforms, Inc.), that information is collected via Meta's advertising platform and then transferred to us and our customer relationship management (CRM) system so we can act on your enquiry. Meta's own handling of your data is governed by Meta's Privacy Policy. By submitting a lead form, you consent to your information being shared with us for the purposes described in this policy.
We use your personal information to:
The core purpose of our service is to connect you with builders, so we share the details you submit with one or more independent third-party builders or contractors so they can contact you and provide a quote. We may also share your information with:
We do not sell your personal information for unrelated third-party marketing.
Your information is stored securely within our CRM and service providers' systems. Some of these providers (including Meta and our CRM) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure.
We may contact you with information relevant to your enquiry and, where permitted, related marketing. You can opt out at any time by using the unsubscribe link in our emails, replying "STOP" to an SMS, or contacting us at the details below.
You have the right to request access to the personal information we hold about you, to ask us to correct it, or to request that we delete it. To make a request, contact us at hello@ausremodel.com.au. We will respond within a reasonable timeframe.
Our website uses cookies and similar technologies to operate the site, understand usage and support advertising. You can control cookies through your browser settings, though some features may not function correctly if disabled.
We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the "last updated" date reflecting the latest revision.
For any privacy questions or requests, contact us at hello@ausremodel.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.